What do you do when you are notified that an employee, patient, customer, vendor has been confirmed to be infected with the virus or may have been exposed? Timing is critical when it comes to identifying individuals who may have come in contact with that person.
Contact tracing is detective work: Trained investigators interview people who are diagnosed with the contagious disease to identify and locate those who may have been exposed.
CSI is uniquely equipped to conduct sensitive, confidential, and detailed interviews and investigations. The company’s professional investigators originate from backgrounds in law enforcement, Fortune 500 Companies’ Corporate Investigations, Human Resources, and Academia.
Supporting the Investigation Department is a highly qualified and specialized Investigative Research Department. This Department conducts complex and comprehensive searches utilizing database and media research platforms. A professional Surveillance Department is also available if needed.
The professional investigators who are highly skilled in the art of interviewing, along with the use of technology, have resulted in successfully identifying and locating numerous missing persons in both the private and public sectors. A most recent notable case is that CSI was tasked with locating a six-week old infant and parents who were last seen in Pennsylvania. Within twelve hours CSI determined the family was in Moscow Russia; subsequent video-call contact was made for confirmation.
Sensitivity and confidentiality are the core components in CSI’s approach to investigations and client relationships.
CSI has the capability to conduct sensitive in-person interviews, following CDC and regulatory guidelines and codes, as well as telephonic and web-based communications.
Core principles of contact tracing include:
- An understanding of patient confidentiality, including the ability to conduct interviews without violating confidentiality
- Excellent and sensitive interpersonal, cultural sensitivity, and interviewing skills such that they can build and maintain trust with patients and contacts
- Resourcefulness in locating patients and contacts who may be difficult to reach or reluctant to engage in conversation
Contact tracing is a tool used to promote safety and security while minimizing liability and exposure.
Please feel free to contact a CSI Specialist at 724-305-3305.